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Shopping Guide - RETURNS

What should I do to return an item?

If we have sent you an article that you did not request by mistake, the easiest way to return is to contact us. Once the error is detected, in the shortest possible time, we will send you a transport agency to collect the wrong item and deliver the one you requested. This shipment will have no cost

If you wish to return the order (total or partial) that you have made in our store, you must also contact us to arrange the pick up of the order by our transport agency. These transportation costs will run in this case on your own. Once the item is found in our facilities, the condition of the item will be checked (item and packaging), proceeding to refund the amount if it is verified that the status is the same as when we sent it to you

What is the deadline for a refund?

The deadline for any return is five business days from the shipping confirmation email

Do I have to pay something for my return?

Returns at Winabis Wine are always free when there is a defect in the item, or some error on our part in the preparation of the shipment.

In the event of disagreement or refund due to no fault or incidence on our part, the transport costs must be paid by the customer.

How will I receive my refund?

Once the returned merchandise has been reviewed and the refund is approved, the payment of the amount will be made through the same payment method used when ordering, deducting the expenses generated by the transportation in case of disagreement or resignation of the order.

When will I receive my refund?

After approving the return (the items must be in perfect condition and have the inside labels) you will receive a confirmation email indicating that the amount will be paid.

Remember that credit card and transfer credit always depends on your bank.

How should I do if my refund amount is incorrect?

By contacting our customer service department, we will solve the problem as soon as possible.

Winabis Wine reserves the right to refuse returns sent or sent after the deadline, or articles that are not in the same conditions in which they were received